Refund Policy

We offer a 14-day refund window in line with Paddle's Buyer Terms. The one exception is the final delivered poster, explained below.

You pay a deposit before generation and the balance only after you approve a watermarked preview. If we cannot produce an acceptable poster, the deposit is refunded. Up to and including the preview-and-approval stage, your payments are refundable within the 14-day window.

Each revision is charged a flat fee, but we only keep this round's generation cost — priced the same way as the original generation — plus the payment-processing fee the processor takes and we cannot recover. Whatever you pay above that is credited toward your final balance, and anything still left over after the balance is refunded to you. The flat fee is also the most a round can ever cost: if this round's cost exceeds it, we cover the difference. If a paid revision fails, that revision fee is refunded in full and your previously approved version is kept.

The final poster is a custom digital product, generated specifically from the paper you upload and delivered as a download. When you approve a preview and settle the balance, you expressly consent to immediate delivery of this bespoke poster and acknowledge that the 14-day cancellation right does not apply to the delivered poster — the standard exception under Paddle's Buyer Terms for custom/personalized goods and for digital content supplied with your consent. That delivered version is final: no further revisions are made and the balance for it is not refundable.

Questions about this policy? Contact us at support@tryposterly.com.